CONTACT US

We are happy to assist you in customer service

Our customer-focused and professional support team is ready to assist you with all aspects of using our software. We provide comprehensive support, training, implementation, and consulting services for all our solutions.

097A9273-2

The MyLemon community is available 24/7

Our customer-oriented and highly skilled support team is ready to assist you with all aspects of software usage. We offer comprehensive support, training, implementation, and consulting services for all our software solutions.

MyLemon community

Support services for trained main users

 

Our Service Desk is free of charge for our customers and serves as your primary point of contact for any questions or issues related to the use of our software. You can reach us by phone on weekdays from 9:00 to 12:00, and we respond to support requests on weekdays from 8:00 to 16:00. 

 

Training / Consulting

Remote training offers an efficient way to learn how to use our software. You can customize the training content in collaboration with a Lemonsoft expert to best meet your needs.

Once you book a session, you’ll receive an order confirmation and a Teams meeting invitation by email. Training is billed based on the actual time used, including preparation and post-training support. You can cancel your booking free of charge up to five business days before the training. After that, a 50% fee of the reserved time will apply.

If preferred, you can also arrange for an expert to visit your location for on-site training. The full-day rate, including travel expenses, is available in our price list.

Book your training session

Technical Consulting

Do you need assistance with local Lemonsoft installation or IT infrastructure consulting?

Book an expert through our appointment calendar.

 

Book an appointment

Contact us or send a support request

Please note that for all products, you can contact taloushallinto@lemonsoft.fi regarding billing matters
lemonsoft

010 328 1010

Create a support request
kellokortti

010 328 1010

Create a support request
lixani

010 326 2820

info@lixani.com
talosofta

010 328 1010

Create a support request
duunissa

 

Create a support request
palnmill

 

Create a support request
finazilla

010 328 1010

Create a support request
blog.lemonsoft.fihubfsAI-Generated MediaImagesRealistic photo of a Finnish business team working together in a modern office They are looking at

A well-planned and well-executed software implementation ensures you get the full benefit from your investment.

 

Our experts have completed hundreds of successful implementations across various industries. With our comprehensive consulting services, you ensure continuous development and maximize software adoption—empowered by the expertise of our professional team.
 
servicedeskpluslemon

Service Desk Plus (SD+)

 

SD+ is a premium support service tailored for our larger clients. At the core of the service is a personalized and proactive customer experience. You are assigned a dedicated contact who understands your organization’s operations, systems, and unique requirements. This ensures faster, smoother, and more individualized support in all situations. Your dedicated contact will also help identify areas for improvement and provide practical tips to optimize your use of the software.

Key benefits:

 
  • Dedicated contact person
    – a dedicated contact person who manages your support requests and coordinates all related matters.
  • Faster service
    – prioritized processing and shorter response times.
  • Proactive support
    – Your designated contact actively monitors service usage, sharing valuable tips and development suggestions to enhance your experience.
  • A higher-quality customer experience
    – Deeper partnership and ongoing improvement to support your business growth.
  • SD+ is more than just a support service
    – it’s a partnership that brings security, continuity, and efficiency to your everyday operations.